Terms & Conditions

1. Acceptance of Terms

By accessing and using WhiteLottery Australia services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of Australia
• Provide accurate and complete registration information
• Not be excluded from gambling under any self-exclusion program
• Not be prohibited from gambling under any law

3. Account Registration

When creating an account, you agree to:

• Provide true, accurate, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account
• Complete identity verification as required

4. Lottery Services

Our lottery services include:

• Purchase of official Australian lottery tickets
• Automatic entry into scheduled draws
• Prize claim assistance
• Results notification
• Account management tools

5. Payment Terms

• All purchases must be made with your own funds
• Payment methods are subject to verification
• Refunds are only available for cancelled draws
• Winning prizes are credited to your account
• Large prizes may require additional verification

6. Prohibited Activities

You may not:

• Use our services for any illegal purpose
• Create multiple accounts
• Use automated systems or bots
• Attempt to manipulate or interfere with our systems
• Share your account with others
• Use our services while under the influence of drugs or alcohol

7. Limitation of Liability

WhiteLottery Australia's liability is limited to the extent permitted by Australian Consumer Law. We are not liable for:

• Technical failures beyond our control
• Delays in official lottery draws
• Third-party service interruptions
• Loss of profits or indirect damages

8. Dispute Resolution

Any disputes will be resolved through:

• Initial contact with our customer service team
• Internal complaints procedure
• External dispute resolution if required
• Australian courts as the final resort

Responsible Gambling Policy

Our Commitment

WhiteLottery Australia is committed to promoting responsible gambling and protecting our customers from gambling-related harm. We believe that lottery games should be entertaining and enjoyable, not a source of financial or personal problems.

Warning Signs of Problem Gambling

Be aware of these warning signs:

• Spending more money than you can afford
• Chasing losses with bigger bets
• Neglecting work, family, or social responsibilities
• Lying about gambling activities
• Borrowing money to gamble
• Feeling anxious or depressed about gambling
• Gambling as an escape from problems

Tools and Controls

We provide the following responsible gambling tools:

• Deposit Limits: Set daily, weekly, or monthly spending limits
• Time Limits: Control how long you spend on our site
• Reality Checks: Automatic reminders of time spent gambling
• Self-Exclusion: Temporarily or permanently exclude yourself
• Cooling-off Periods: Take a break from gambling activities
• Activity Statements: Review your gambling history

Age Verification

We strictly enforce the 18+ age requirement through:

• Identity document verification
• Credit card verification
• Address verification
• Regular compliance audits

Support Resources

If you need help with gambling problems, contact:

Staff Training

Our staff are trained to:

• Identify signs of problem gambling
• Provide appropriate support and referrals
• Implement responsible gambling policies
• Handle sensitive situations with care

Regular Review

We regularly review and update our responsible gambling measures to ensure they remain effective and aligned with industry best practices and regulatory requirements.

Official Australian Lottery Game Rules

Powerball Australia

Oz Lotto

Saturday Lotto

General Game Rules

• Players must be 18 years or older
• Tickets cannot be cancelled once purchased
• Prizes must be claimed within 12 months
• All draws are conducted by official lottery operators
• Results are final once officially declared
• In case of system errors, official operator rules apply

Prize Claims

• Prizes up to $1,000: Automatically credited to account
• Prizes $1,001 - $5,000: Credited after verification
• Prizes over $5,000: Manual claim process required
• Division 1 prizes: Additional identity verification required

Complaints & Disputes Policy

Our Commitment

WhiteLottery Australia is committed to providing excellent customer service. If you're not satisfied with our service, we want to hear from you and resolve your concerns quickly and fairly.

Step 1: Contact Customer Service

Most issues can be resolved by contacting our customer service team:

• Phone: 1800 LOTTERY (1800 568 837) - Available 24/7
• Email: [email protected]
• Live Chat: Available on our website
• Response Time: Within 2 hours during business hours

Step 2: Formal Complaint

If your issue is not resolved, you can lodge a formal complaint:

• Email: [email protected]
• Phone: 1800 LOTTERY and ask for the Complaints Manager
• Mail: Complaints Manager, WhiteLottery Australia, Level 10, 123 Collins Street, Melbourne VIC 3000

Information to Include

When making a complaint, please provide:

• Your name and account details
• Date and time of the incident
• Details of the problem
• What resolution you're seeking
• Any relevant documentation
• Previous reference numbers if applicable

Our Investigation Process

• Acknowledgment: Within 24 hours
• Investigation: Thorough review of your complaint
• Resolution: Within 5 business days for most complaints
• Communication: Regular updates on progress
• Final Response: Written resolution with reasoning

Step 3: External Dispute Resolution

If you're not satisfied with our response, you can contact:

Types of Complaints We Handle

• Account and payment issues
• Technical problems
• Customer service concerns
• Prize claim disputes
• Privacy and security matters
• Responsible gambling concerns

Complaint Tracking

All complaints are:

• Assigned a unique reference number
• Logged in our complaints register
• Reviewed for patterns and trends
• Used to improve our services

Anti-Money Laundering & Counter-Terrorism Financing Policy

Our Obligations

WhiteLottery Australia is committed to complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and related regulations.

Customer Due Diligence

We are required to verify your identity before providing services. This includes:

• Verifying your name and address
• Checking government-issued photo ID
• Confirming your date of birth
• Ongoing monitoring of your account activity

Required Documentation

Acceptable forms of identification include:

• Australian driver's licence
• Australian passport
• Proof of Age card
• Foreign passport (with additional documentation)

Proof of address documents:

• Utility bills (gas, electricity, water, phone)
• Bank statements
• Council rates notice
• Government correspondence

Transaction Monitoring

We monitor all transactions for suspicious activity, including:

• Unusual deposit patterns
• Rapid succession of large transactions
• Inconsistent gambling behavior
• Structuring transactions to avoid reporting thresholds

Reporting Obligations

We are required to report certain transactions to AUSTRAC:

• Threshold Transaction Reports (TTRs) for transactions over $10,000
• Suspicious Matter Reports (SMRs) for unusual activity
• International Funds Transfer Instructions (IFTIs)

Enhanced Due Diligence

Additional verification may be required for:

• High-value transactions
• Politically Exposed Persons (PEPs)
• Customers from high-risk jurisdictions
• Unusual account activity

Record Keeping

We maintain records of:

• Customer identification documents
• Transaction records
• Account opening documentation
• Correspondence with customers
• Risk assessments and reviews

Sanctions Screening

We screen all customers against:

• Australian sanctions lists
• UN sanctions lists
• International watchlists
• Politically Exposed Person databases

Staff Training

Our staff receive regular training on:

• AML/CTF obligations
• Identifying suspicious activity
• Customer due diligence procedures
• Reporting requirements

Your Obligations

As a customer, you must:

• Provide accurate identification documents
• Update your details when they change
• Only use funds from legitimate sources
• Cooperate with our verification processes
• Report any suspicious activity on your account

Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and improving our services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly:

• Authentication cookies (keep you logged in)
• Security cookies (protect against fraud)
• Session cookies (remember your cart contents)
• Load balancing cookies (ensure site performance)

Functional Cookies

These cookies enhance your browsing experience:

• Language preferences
• Region/location settings
• Accessibility features
• Form auto-completion

Analytics Cookies

These cookies help us understand how visitors use our website:

• Google Analytics (page views, time on site)
• User behavior tracking
• Error monitoring
• Performance metrics

Marketing Cookies

These cookies are used for advertising and marketing purposes:

• Social media integration
• Targeted advertising
• Campaign effectiveness tracking
• Remarketing pixels

Third-Party Cookies

We may use cookies from trusted third-party services:

• Google Analytics: Website traffic analysis
• Facebook Pixel: Social media marketing
• Payment Processors: Secure payment processing
• Customer Support: Live chat functionality

Managing Your Cookie Preferences

You can control cookies through:

Browser Settings

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Preferences > Privacy & Security
• Safari: Preferences > Privacy
• Edge: Settings > Site Permissions > Cookies

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences
• Learn more about each cookie type

Cookie Retention

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (up to 2 years)
• Analytics Cookies: Typically 26 months
• Marketing Cookies: 1-13 months depending on purpose

Legal Basis

We use cookies based on:

• Legitimate Interest: Essential and functional cookies
• Consent: Analytics and marketing cookies
• Contract: Cookies necessary for service provision

Impact of Disabling Cookies

If you disable cookies, you may experience:

• Reduced website functionality
• Need to re-enter information repeatedly
• Inability to stay logged in
• Less personalized experience

Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about our use of cookies, please contact us:

Email: [email protected]
Phone: 1800 LOTTERY (1800 568 837)